Place an order using the eVital customer application

TABLE OF CONTENTS

• Why does a customer need to use the eVital customer app to order medicine?
• How the customer can order using the eVital customer application?
  • By Uploading the Prescription
  • By Choosing Medicine
• FAQs

Why does a customer need to use the eVital customer app to order medicine?

• The customer can link to their trusted and nearby pharmacy to get medicine online.
• The customer will get notified of every offer on the products of their trusted pharmacy.
• The customer can check the discounted price and stock availability from the eVital App from home.
• The customer can check the Item information like product photo, uses and warnings, etc to identify the Item to order.
• The customer can scan the barcode of the barcoded products to order FMCG products, they don't have to find a product manually.
• The customer can order online by uploading the Prescription.
• The customer can also search items by category.
• The customer can check the alternative products with the same content.

How the customer can order using the eVital customer application?

• There are 2 methods to order medicine online,
  1. By Uploading the Prescription
  2. By Choosing Medicine

By Uploading the Prescription

By Choosing Medicine

FAQs

1. Does the customer get a notification after the order is confirmed or prepared?
   • Yes, customers can get a notification after the order is confirmed or prepared.
     
     
2. Can the customer also check the stock from the app if the customer is linked with a particular pharmacy?
   • No, customers can only check the medicine availability, they can't see the stock anyway.
     
     
3. Does the chemist have to do any settings to show medicine availability in the app to customers?
   • No, We have linked the customer application with our portal so the chemist doesn't need to do any settings so that it keeps syncing in real-time.
     
     
4. Can the customers see any other chemist's information in the app once linked?
   • No, once linked, the customer can't see any other chemist's information from the application.